After-Sales Service Policy

Last Updated: August 26, 2025

At TuktakShop.com.bd, we are committed to providing exceptional after-sales service to ensure your complete satisfaction with our products. Our dedicated customer support team is here to assist you with any issues or inquiries you may have after your purchase.

1. Service Availability

  • In-Store Support: For technical assistance or product-related issues, please visit our office with the product. Our delivery team is not authorized to provide technical support.
  • Contact Information: Reach out to our customer service team at info@tuktakshop.com.bd or call 01320586093 for assistance.

2. Warranty and Repair Services

  • Warranty Coverage: Products are covered under the manufacturer’s warranty, which varies by product category. Warranty details are provided at the time of purchase.
  • Repair Services: For products requiring repair under warranty, please contact our customer service team to initiate the process.

3. Product Returns and Replacements

  • Return Eligibility: Products may be eligible for return or replacement if they are defective, damaged upon arrival, or not as described. Please refer to our Return and Replacement Policy for detailed information.
  • Return Process: To initiate a return, contact our customer service team with your order details and the reason for the return.

4. Customer Support Hours

  • Office Hours: Our customer service team is available from 10:00 AM to 7:00 PM, Saturday through Thursday.
  • Support Channels: You can reach us via email at info@tuktakshop.com.bd or call 01320586093 during office hours.

5. Service Limitations

  • Scope of Support: Please note that we are not the manufacturers of the products we sell. While we strive to assist with any issues, certain product-specific concerns may need to be addressed directly with the manufacturer.
  • Service Location: Our delivery team is not authorized to provide technical support or service at your location. All product-related issues should be addressed by visiting our office or contacting our customer service team.

6. Feedback and Improvement

  • Customer Feedback: We value your feedback and use it to improve our products and services. Please share your experiences and suggestions with us to help us serve you better.

For any after-sales inquiries or assistance, please do not hesitate to contact us. We are here to ensure your satisfaction with every purchase.