Return and Replacement Policy
Last Updated: August 26, 2025

At TuktakShop.com.bd, we strive to ensure your satisfaction with every purchase. However, if you receive a product that is defective or not as described, we offer a straightforward return and replacement process. Please review the following guidelines to understand how to initiate a return or replacement.

1. Eligibility for Return or Replacement

You may request a return or replacement if:

  • The product has a manufacturing defect.
  • The product is damaged during delivery.
  • The wrong item was delivered.
  • The product does not match the description or images on our website.

Note: Products that have been used, opened, or tampered with are not eligible for return or replacement unless they meet the above criteria.

2. Required Documentation

To process your return or replacement request, please provide:

  • An unboxing video showing the condition of the product upon arrival.
  • Clear photographs of the product, including serial numbers and any visible defects.
  • Your order number and contact information.

Important: Requests without an unboxing video may not be accepted.

3. Timeframe for Requests

  • Return or replacement requests must be submitted within 7 days from the date of delivery.
  • After 7 days, requests will be evaluated on a case-by-case basis and may not be accepted.

4. Return Process

To initiate a return:

  1. Contact our customer service team at info@tuktakshop.com.bd or call 01320586093.
  2. Provide the required documentation as mentioned above.
  3. Our team will review your request and, if approved, provide instructions for returning the product.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns over BDT 500.

5. Replacement Process

If a replacement is requested:

  • We will process the replacement after receiving and inspecting the returned item.
  • If the exact item is unavailable, we will offer a similar product or issue a refund.

6. Refund Policy

Refunds will be processed under the following conditions:

  • The returned product is in its original, unused condition.
  • The return is approved based on our policy.

Refund Method:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on the payment provider.

7. Non-Returnable Items

The following items are non-returnable unless defective:

  • Personalized or custom-made products.
  • Perishable goods.
  • Opened software or digital downloads.
  • Items marked as final sale.

8. Contact Information

For any questions or to initiate a return or replacement:

  • Email: info@tuktakshop.com.bd
  • Phone: 01320586093 (Available daily from 10 AM to 11 PM)
  • Address: South Paikpara, Mirpur, Dhaka-1216, Bangladesh

By making a purchase at TuktakShop.com.bd, you acknowledge that you have read, understood, and agree to this Return and Replacement Policy.